Privacy policy
Last updated July 2026
This policy explains what data DOVEV ("we", "us") collects, why we collect it, and the choices you have. Plain language is the goal — if anything here is unclear, contact us.
1. What we collect
We collect only what we need to run the service:
- Account data — your email and authentication details.
- Your files — the audio and video you upload, and the transcripts, translations, and subtitles produced from them.
- Usage data — minutes processed, storage used, and basic diagnostics needed to operate and bill the service.
- Payment data — handled by our payment processor; we never store your card number.
2. How we use it
Your data is used to transcribe, translate, and subtitle your files, to maintain your account, to provide support, and to keep the service secure. We do not sell your data, and we do not use your recordings or transcripts to train, fine-tune, or improve any AI model.
3. How we protect it
Files are encrypted in transit (TLS 1.3) and at rest (AES-256), and are isolated to your account with row-level security. Full detail is on our security page.
4. How long we keep it
You control retention. When you delete a file, every derivative — media, transcript, translations, and subtitles — is purged from storage and our database within 7 days. Deleting your account removes all associated data.
5. Third parties
We rely on a small set of trusted providers to run the service — for example, cloud storage, transcription models, and payment processing. Each receives only the data needed for its function, under contractual confidentiality, and none may use your content for their own purposes.
6. Your rights
You can access, export, correct, or delete your data at any time from your account, or by contacting us. Depending on where you live, you may have additional rights under laws such as GDPR or CCPA; we honour those requests.
7. Changes
If we make material changes to this policy, we'll update the date above and, where appropriate, notify you directly.
8. Contact
Questions about privacy? Email privacy@dovev.app or use our contact form.